FAQ general information

Is there a special weekend rate for renting equipment?

We do not offer weekend rates on large equipment, only on tools and some excavators or wood chippers.

What should I know before renting?

Here is the information and documentation you should have on hand when renting:

For individuals

A deposit will be required (by credit card). Please also bring a valid photo ID, such as a driver’s licence, when visiting a branch.

For professionals

Please have your account information or any relevant details available, such as:

A valid photo ID
An authorized contact on the account
A purchase order
A project name
A job site address
Authorized personnel
A credit card

Details regarding credit limits are available here: Learn more about credit limits.

How do I get a Simplex catalog?

Being environmentally conscious, Simplex no longer produces a paper catalog. All information is available through our site.

What are your closing/opening hours?

You have two options. We suggest that you visit our website in the “find a branch” section. The opening hours will be posted there. The second option is to call us at the branch. Please note that our hours may vary from one branch to another and at different times of the year.

What security measures are in place that ensures my personal and financial information is safe?

The data provided is encrypted in our systems. No sensitive information is kept.

Are all the products that you rent/sell in stores available on the web site?

No, ask our advisers for more information. Many accessories are also available in our branches.

How can I reach you?

Consult the list of our branches to find the one closest to you or by phone at 1-800-361-1486. It would be our pleasure to help you.

Do you sell equipment/tools?

We only sell our tools. Our equipment is usually sold at various auctions.

If you wish to buy tools, you can contact one of our branches who will be happy to provide you with the information.

General informations

General information