Customer account

If you would like to view your invoices, have your company name appear on your invoices, or invite members of your team to place rentals or schedule pickups, you will need to create a profile in the customer portal. To do so, simply enter your email address, choose a password, and click the link you will receive by email.

Once this is completed, if you are already a client and we have your email address on file, our system will recognize you and you will have access to your customer portal.

If this is not the case, please email ouverturedecompte@simplex.ca. We will verify whether your email address is already in our system.

Please note that if you are a member customer, only the signatory/administrator/person authorized to represent the company can activate your company's customer area.

To do this, nothing could be simpler, you can manage the roles and permissions of your employees, directly on your customer area, in the "Organization" section.

You can then give a role to each contact you want to invite to the platform. Each level thus gives an authorization to your employee, such as the authorization to rent or pick up a product. You can also delete an authorized contact at any time.

Any person authorized to rent must be provided to us by you, otherwise the transaction will be refused.

Yes, it is possible to manage multiple companies or job sites from your customer portal.

You have two options:

• If you are already logged in, you can create a new business account directly online. Once your accounts are activated, you will be able to switch easily between them within your customer portal.

• If you would like to link the same user to multiple existing accounts, simply send a request by email to ouverturedecompte@simplex.ca. Once the accounts are linked, you will be able to view the information for each account and switch between them seamlessly.

You have two options:

• Create your account directly online through the customer portal. Once logged in, select the “Business” account type and complete the four-step form. The authorized representative of the company will then receive an email to electronically sign the application.

• You may also download the form at the bottom of the page, complete it, and send it to us by email.

If you experience any difficulties, our credit team is available to assist you. Email us at ouverturedecompte@simplex.ca or use the chatbot available on our website.

Once your application has been submitted and signed, our team will review your file. You will receive a confirmation email once your business account has been successfully opened.

By opening a business account, you will be able to:

• Rent high-value equipment
• Access 30-day payment terms
• Benefit from faster transactions
• Access specialized services for professionals, including our 24/7 service
• Use one centralized account across Québec and all our branches
• Benefit from dedicated customer service

Opening a business account also makes it easier to:

• Protect your company. You can invite or remove authorized users at any time to rent or pick up equipment at our branches, helping prevent identity misuse or access by former employees.
• Plan your budgets. You will have 24/7 access to your invoices and rental history for the past 24 months, as well as the ability to export your usage data into an Excel spreadsheet.
• Stay organized. Manage your team members and track current or upcoming rentals at any time.
• Communicate efficiently. Your project manager can schedule appointments with your assigned representative, and your accounting team will have direct access to our credit department through our chatbot.

In short, it’s all advantages.

For important changes of this kind, please write to us at ouverturedecompte@simplex.ca or use our chatbot directly.

You can also reach us by phone at 514-331-7779, then navigate the menu by selecting the following options: 1 for French, 1 for Client, and 3 for Modification.

For important changes of this kind, please write to us at ouverturedecompte@simplex.ca or use our chatbot directly.

You can also reach us by phone at 514-331-7779, then navigate the menu by selecting the following options: 1 for French, 1 for Client, and 3 for Modification.

For important changes of this kind, please write to us at ouverturedecompte@simplex.ca or use our chatbot directly.

You can also reach us by phone at 514-331-7779, then navigate the menu by selecting the following options: 1 for French, 1 for Client, and 3 for Modification.

This service is available to business accounts only.

To access it, you must submit a business account application through your customer portal. Please note that only an administrator or an editor can invite or remove users authorized to rent, reserve, or pick up equipment at one of our branches. This helps prevent identity misuse or access by individuals who are no longer employed by your company.

Whether you are an existing customer or a new customer, all the information regarding credit limit requests or increases can be found on our dedicated page.

View all the details here: Learn more about the credit limit.

To subscribe to our newsletter, visit our website and go to the dedicated section at the bottom of the page.To unsubscribe, you have two options:

1. Log in to your customer portal and go to the “My Profile” section. There, you can update your information and preferences by clicking “Unsubscribe” under “Newsletter Subscription.”
2. You can also unsubscribe at any time by clicking the unsubscribe link at the bottom of any newsletter email you receive.